Reconnect

Learn what Reconnect Community has to offer and see where to go to complete necessary tasks.

Introduction to Reconnect Community

EmmaLia Mariner

Stephen Quirk

Resources designed to help participants with Reconnect.

Participant Support

Learn how to download and log into the Reconnect Community app.

Installing the Reconnect Community App

Getting Started with Reconnect Community

The Reconnect Community requires certain functionality to work on a client's device.

Device Requirements For Reconnect Community

Reconnect Community Walk-Through

This article is for participants who need help getting their username and testing PIN

What is my Reconnect Community Login?

Learn how to keep your Reconnect Community app updated

Update Reconnect Community

Set up app permissions and notifications to allow Reconnect Community to function smoothly.

App Permissions and Notifications

Take baseline images to help the app confirm that you are the one completing check-ins.

Baseline Images

Learn what the app does and does not do with your permissions.

How Reconnect Works with Your Smartphone

Reconnect Community App and Settings

This article is for participants who have questions about testing.

When am I scheduled to test?

Complete your daily check-ins to learn if you need to report for drug testing.

Complete a Daily Check-In

Complete check-ins for curfews or events as required by your program.

Check In for a Curfew or Event

Add your home address in the app to use for event and curfew check-ins.

Update Your Home Address

Complete assigned forms from Reconnect Community instead of needing a paper form.

Respond to an Assigned Form

Enter your own events into your Reconnect calendar.

Submit an Event

Submit your own forms and requests from Reconnect Community

Submit a Form

Learn how to make payments if required by your program.

Make Payments with Self-Pay

eSignature for Clients

How-To

Settings to try if you are having issues with Reconnect Community and you use an Android.

Android Troubleshooting Settings

Settings to try if you are having issues with Reconnect Community and you use an iPhone.

iPhone Troubleshooting Settings

There may be situations when knowing your app version will be useful for troubleshooting.

App Versions of Reconnect Community

With the release of Reconnect Community 7.0, clients may need to clear data/storage and cache

Clearing data/storage and cache

Prevent regular calls from being forced to be made through the Reconnect Community app

Default Calling App: Change Dialer for video chat on Android

Troubleshooting

Reconnect Manager

About Reconnect

Contact Us

Reconnect Community Support

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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