Setting Permissions for the First Time

When you install and sign in to Reconnect Community for the first time you will be prompted to allow a number of permissions. It is very important that you grant these permissions to allow for the best results from the Reconnect Community app.

Reviewing and Adjusting Permissions and Notifications

Below are steps to follow if you are experiencing issues with notifications or permissions. Note that these steps may vary slightly depending on your device and OS.

Android Permissions:

  • Go to Settings

  • Go to Apps and Notifications

  • Scroll down the list until you find the Reconnect Community app. You may be presented with a shortened list of available apps, if Reconnect Community is not presented select the See all (number) apps.

  • Once selected you will have several options to adjust the app.

  • Select Permissions

  • There will be two lists Allowed and Denied

  • Make sure that all permissions are allowed.

  • Note: Some Android devices allow you to specify when location can be used by an app. If you are given those options, select Allow All the Time.

Android Notifications:

  • Go to Settings

  • Go to Apps and Notifications

  • Scroll down the list until you find the Reconnect Community app. You may be presented with a shortened list of available apps, if Reconnect Community is not presented select the See all (number) apps.

  • Once selected you will have several options to adjust the app.

  • Select Notifications

  • Confirm that all notifications are on for Reconnect Community

iOS Permissions:

  • Go to Settings

  • Select Reconnect Community

  • Select Location to Always

  • Select Photos to All Photos

  • Turn on Microphone

  • Turn on Camera

  • Turn on Background App Refresh

  • Turn on Notifications

iOS Notifications:

  • From the Permissions menu, go to Notifications

  • Within the Notifications menu, turn on Critical Alerts and Notifications

  • Confirm that visual and sound alerts are allowed

Other issues that may cause problems with notifications

  • Letting your battery get below the 10%-15% threshold may impact your phone’s settings by default. We highly recommend that you keep your batter charged as much as possible to prevent any issues with notifications.

  • Service interruptions may prevent notifications from being received.

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