Note: This article is designed to guide program participants to device settings that may be impacting Reconnect Community functionality.
Are you not receiving notifications from Reconnect Community?
Check these settings:
Review phone settings that prevent apps from running in the background:
Are you having issues with your location?
Check these settings:
Review phone settings that prevent apps from running in the background:
1. Confirm Reconnect Community app permissions
Go to the phone’s Settings app
Go to Apps and scroll down to find Reconnect Community
You are now on the Reconnect Community settings page. Though this screen will look different depending on the device model and OS, you will always find the app permission settings here.
Find the Notifications option and select it
On the App Notifications page, confirm that notifications are allowed
Confirm that alerts for the different notification types are also all allowed
Select the notification type to move determine the sound and alert settings for that specific type. All alerts should be allowed, make sound, and be able to show as a pop-up, app badge, and on the lock screen.
Return to the Reconnect Community screen and go to Permissions.
Select the Location permission and confirm it is set to Allow all the time
Return to the previous page and select the Physical activity permission. Confirm that is set to Allow. This permission helps us provide better location data. We do not use it to record client activity.
Return to the Permissions screen and confirm all other permissions are allowed.
Note: You can also access Reconnect Community notification settings by going to the Settings app > Notifications > finding Reconnect Community from the list of apps.
2. Device permissions do not allow notifications when other apps are in use
Go to the phone’s Settings app
Go to Apps and scroll down to find Reconnect Community
Scroll down to the Appear on top setting. If you don’t see this option, look for an Advanced settings option and you might find it there.
Select that option to turn the setting On.
3. Confirm notifications are allowed on the lock screen
Go to the phone's Settings app
Go to Lock Screen
Scroll down to Notifications and confirm the toggle is set to On
Select the Notifications option
Confirm that the Notifications to show option is set include alert notifications
4. Check your phone sound settings
Go to the phone’s Settings app
Go to Apps and then to Sounds and vibration
Confirm that the phone is not set to silent or vibrate
From the Sounds and vibration screen, go to Volume
Increase the notification volume if it is too low
Return to the Sound and vibration screen and select Vibration intensity
Increase the vibration intensity for notifications as needed.
5. Allow cellular usage for Reconnect Community
Go to the phone’s Settings app
Go to Apps and scroll down to find Reconnect Community
Select Mobile data
Confirm that Allow background data usage is turned on
6. Allow Reconnect Community to run in the background
6.1 Turn off battery optimization for Reconnect Community
Go to the phone’s Settings app
Go to Apps and scroll down to select Reconnect Community
Select Battery. If Optimize battery usage says “Not optimized” then no changes are needed. If it does not, select that option.
Switch the filter to All and scroll down the list of apps until you reach Reconnect Community. Switch the toggle to Off to prevent battery optimization for the app.
6.2 Turn off Adaptive Battery
Go to the phone’s Settings app
Go to Device care
Select Battery and then App power management
If it is on, turn off Adaptive Battery
6.3 Disable Low Power Mode
Go to the phone’s Settings app
Go to Device care
Select Battery and then Power mode
Confirm the power mode is not one that includes power saving
6.4 Prevent Reconnect Community from being put to sleep
Go to the phone’s Settings app
Go to Device care
Select Battery and then App power management
If it is on, turn off Adaptive Battery
Select Sleeping apps. If Reconnect Community is on that list, remove it.
Return to the previous screen and select Apps that won’t be put to sleep
Select the + in the top right, then scroll down to Reconnect Community, select it, and click Add
Tip: Having a hard time finding these settings? Open the phone’s Settings app and use the search option to look up “sleeping.” The adaptive battery setting is on the same page.
6.5 Turn off data saver settings
Go to the phone’s Settings app
Go to Apps and scroll down to select Reconnect Community
Go to Mobile data
Turn on Allow app while Data saver on
Return to the Settings app and go to Connections
Select Data usage and find the Data saver setting. Confirm that is Off.
7. Confirm that GPS is enabled on your phone
Go to the phone’s Settings app
Go to Location
Confirm that location is On
Tip: Do you see an option to Improve accuracy on this screen? Select that to allow the phone to use both Wi-Fi and Bluetooth for location scanning, which will improve location accuracy for all apps that use it (not just Reconnect Community).