# Reconnect Help Center

> Advice and answers from Reconnect

## English

### Welcome to Reconnect

- [Welcome](https://support.reconnectmanager.com/en/articles/4999590-welcome.md): Welcome to Reconnect! More articles are available when logged into Reconnect Manager

### Participant Support

- [Getting Started with Reconnect Community](https://support.reconnectmanager.com/en/articles/5123805-getting-started-with-reconnect-community.md): Learn how to download and log into the Reconnect Community app.
- [Reconnect Community Walk-Through](https://support.reconnectmanager.com/en/articles/5123864-reconnect-community-walk-through.md): Learn what Reconnect Community has to offer and see where to go to complete necessary tasks.
- [Baseline Images](https://support.reconnectmanager.com/en/articles/5123825-baseline-images.md): Take baseline images to help the app confirm that you are the one completing check-ins.
- [How Reconnect Works with Your Smartphone](https://support.reconnectmanager.com/en/articles/5124276-how-reconnect-works-with-your-smartphone.md): Learn what the app does and does not do with your permissions.
- [App Permissions and Notifications](https://support.reconnectmanager.com/en/articles/5100378-app-permissions-and-notifications.md): Set up app permissions and notifications to allow Reconnect Community to function smoothly.
- [Complete a Daily Check-In](https://support.reconnectmanager.com/en/articles/5124515-complete-a-daily-check-in.md): Complete your daily check-ins to learn if you need to report for drug testing.
- [Check In for a Curfew or Event](https://support.reconnectmanager.com/en/articles/5124486-check-in-for-a-curfew-or-event.md): Complete check-ins for curfews or events as required by your program.
- [Update Your Home Address](https://support.reconnectmanager.com/en/articles/5124494-update-your-home-address.md): Add your home address in the app to use for event and curfew check-ins.
- [Respond to an Assigned Form](https://support.reconnectmanager.com/en/articles/5124672-respond-to-an-assigned-form.md): Complete assigned forms from Reconnect Community instead of needing a paper form.
- [Submit an Event](https://support.reconnectmanager.com/en/articles/5124542-submit-an-event.md): Enter your own events into your Reconnect calendar.
- [Submit a Form](https://support.reconnectmanager.com/en/articles/5402809-submit-a-form.md): Submit your own forms and requests from Reconnect Community
- [Make Payments with Self-Pay](https://support.reconnectmanager.com/en/articles/5124364-make-payments-with-self-pay.md): Learn how to make payments if required by your program.
- [Android Troubleshooting Settings](https://support.reconnectmanager.com/en/articles/5878466-android-troubleshooting-settings.md): Settings to try if you are having issues with Reconnect Community and you use an Android.
- [iPhone Troubleshooting Settings](https://support.reconnectmanager.com/en/articles/5878499-iphone-troubleshooting-settings.md): Settings to try if you are having issues with Reconnect Community and you use an iPhone.
- [App Versions of Reconnect Community](https://support.reconnectmanager.com/en/articles/5100398-app-versions-of-reconnect-community.md): There may be situations when knowing your app version will be useful for troubleshooting.
- [Clearing data/storage and cache](https://support.reconnectmanager.com/en/articles/13401871-clearing-data-storage-and-cache.md): With the release of Reconnect Community 7.0, clients may need to clear data/storage and cache

### Video Walkthroughs

- [Video: Messaging](https://support.reconnectmanager.com/en/articles/4495580-video-messaging.md)
- [10th JDC Louisiana and Reconnect](https://support.reconnectmanager.com/en/articles/6021168-10th-jdc-louisiana-and-reconnect.md)
- [Treatment Resources](https://support.reconnectmanager.com/en/articles/5777181-treatment-resources.md): Four guest panelists share their work in treatment resources.

### Managing Your User Account

- [Login Instructions For Reconnect Manager](https://support.reconnectmanager.com/en/articles/12935594-login-instructions-for-reconnect-manager.md): Complete the below steps to log into your Reconnect Manager staff account
- [Troubleshooting Login Issues](https://support.reconnectmanager.com/en/articles/4132531-troubleshooting-login-issues.md): If you are experiencing issues logging in, try these troubleshooting steps.

### Client Profiles

- [Trigger "Departure & Program Exit" modal when deactivating a client](https://support.reconnectmanager.com/en/articles/15122940-trigger-departure-program-exit-modal-when-deactivating-a-client.md): Use this process when a client has exited your program. Deactivating a client records their departure details and removes them from your active caseload.

### Participant Communication

- [Video Chat Troubleshooting](https://support.reconnectmanager.com/en/articles/13319318-video-chat-troubleshooting.md): For the version of video chat released in 2025

### Reconnect Community App Support

- [Update Reconnect Community](https://support.reconnectmanager.com/en/articles/10432356-update-reconnect-community.md): Learn how to keep your Reconnect Community app updated
- [Introduction to Reconnect Community](https://support.reconnectmanager.com/en/articles/4317037-introduction-to-reconnect-community.md): Learn what Reconnect Community has to offer and see where to go to complete necessary tasks.
- [Device Requirements For Reconnect Community](https://support.reconnectmanager.com/en/articles/4924915-device-requirements-for-reconnect-community.md): The Reconnect Community requires certain functionality to work on a client's device.
- [What is my Reconnect Community Login?](https://support.reconnectmanager.com/en/articles/6809201-what-is-my-reconnect-community-login.md): This article is for participants who need help getting their username and testing PIN
- [Installing the Reconnect Community App](https://support.reconnectmanager.com/en/articles/4132514-installing-the-reconnect-community-app.md): Learn how to download and log into the Reconnect Community app.
- [When am I scheduled to test?](https://support.reconnectmanager.com/en/articles/6809170-when-am-i-scheduled-to-test.md): This article is for participants who have questions about testing.
- [Default Calling App: Change Dialer for video chat on Android](https://support.reconnectmanager.com/en/articles/4378098-default-calling-app-change-dialer-for-video-chat-on-android.md): Prevent regular calls from being forced to be made through the Reconnect Community app

### Reconnect Hardware

- [Reconnect-Issued Smartphone Program Policy](https://support.reconnectmanager.com/en/articles/5362522-reconnect-issued-smartphone-program-policy.md): Interested in leasing smartphones for your participants? Find more information here.
- [Ordering Reconnect-Issued Phones](https://support.reconnectmanager.com/en/articles/5018176-ordering-reconnect-issued-phones.md): Need to order phones for your participants? Complete our form request shipment.
- [Lost Phones](https://support.reconnectmanager.com/en/articles/5013871-lost-phones.md): What to do when a Reconnect-issued phone is lost

### Facility Specific Pages

- [Welcome Dallas Juvenile Department!](https://support.reconnectmanager.com/en/articles/14854839-welcome-dallas-juvenile-department.md)

### Internal Articles

- [eSignature: Digital Document Signing](https://support.reconnectmanager.com/en/articles/13846206-esignature-digital-document-signing.md)
- [Understanding Signing Groups in eSignature](https://support.reconnectmanager.com/en/articles/14096166-understanding-signing-groups-in-esignature.md)

### Data and Reporting

- [How To Use Reconnect's Large Batch Staffing Sheet](https://support.reconnectmanager.com/en/articles/14216386-how-to-use-reconnect-s-large-batch-staffing-sheet.md): Generate staffing sheets seamlessly for large batches of clients

## Español

### Apoyo Técnico

- [Comenzando con Reconnect Community](https://support.reconnectmanager.com/es/articles/5123805-comenzando-con-reconnect-community.md): Aprende como descargar e iniciar sesión con la aplicación de Reconnect Community.
- [Tutorial de Reconnect Community](https://support.reconnectmanager.com/es/articles/5123864-tutorial-de-reconnect-community.md): Aprende en que le puede ofrecer la aplicación de Reconnect Community y que necesitas cumplir para sobresalir en sus tareas.
- [Imágenes Base](https://support.reconnectmanager.com/es/articles/5123825-imagenes-base.md): Tomar las imágenes base ayuda la aplicación que confirme su identidad cuando completando un registro.
- [Como Reconnect funciona con su Smartphone](https://support.reconnectmanager.com/es/articles/5124276-como-reconnect-funciona-con-su-smartphone.md): Aprende que la aplicación hace y no hace con su información
- [Preparando los permisos de Reconnect Community por la primera vez](https://support.reconnectmanager.com/es/articles/5100378-preparando-los-permisos-de-reconnect-community-por-la-primera-vez.md)
- [Completando un registro diario.](https://support.reconnectmanager.com/es/articles/5124515-completando-un-registro-diario.md)
- [Registrarse para un evento o toque de queda.](https://support.reconnectmanager.com/es/articles/5124486-registrarse-para-un-evento-o-toque-de-queda.md)
- [Actualizar su dirección de hogar.](https://support.reconnectmanager.com/es/articles/5124494-actualizar-su-direccion-de-hogar.md)
- [Enviar una respuesta para formularios.](https://support.reconnectmanager.com/es/articles/5124672-enviar-una-respuesta-para-formularios.md)
- [Creando un evento](https://support.reconnectmanager.com/es/articles/5124542-creando-un-evento.md): Introduce tu propio evento a la agenda de Reconnect Community
- [Como usar auto pagos](https://support.reconnectmanager.com/es/articles/5124364-como-usar-auto-pagos.md): Aprende como hacer auto pagos si es un requisito en su programa.
- [Versiones de la aplicación Reconnect Community](https://support.reconnectmanager.com/es/articles/5100398-versiones-de-la-aplicacion-reconnect-community.md): Va a ver situaciones en cuando estar informado de su versión de aplicación van hacer muy útil.

### Drafts

- [Solución De Problemas Para Notificaciones](https://support.reconnectmanager.com/es/articles/5100419-solucion-de-problemas-para-notificaciones.md): Hay que asegurar que los ajustes de su teléfono permitan a Reconnect Community que mande notificaciones
- [Preparando Notificaciones](https://support.reconnectmanager.com/es/articles/5100355-preparando-notificaciones.md)
- [Elegir qué aplicaciones pueden usar la ubicación de un teléfono](https://support.reconnectmanager.com/es/articles/5100407-elegir-que-aplicaciones-pueden-usar-la-ubicacion-de-un-telefono.md)