• Participants should immediately contact their case manager about the lost phone.

  • Case managers should contact the Reconnect Support team to alert them about the lost device.

  • Phone plans will be kept active for three business days.

  • The Support team will confirm the phone is lost with the case manager and deactivate the line.

  • A replacement phone can be sent upon request for an additional fee.

What to do if a phone is found

  • The phone should be returned to the case manager.

  • Reconnect Support will work with the case manager to try and reactivate the line if needed.

  • If the line can't be reactivated, the device should be returned to Reconnect.

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