Participants should immediately contact their case manager about the lost phone.
Case managers should contact the Reconnect Support team to alert them about the lost device.
Phone plans will be kept active for three business days.
The Support team will confirm the phone is lost with the case manager and deactivate the line.
A replacement phone can be sent upon request for an additional fee.
What to do if a phone is found
The phone should be returned to the case manager.
Reconnect Support will work with the case manager to try and reactivate the line if needed.
If the line can't be reactivated, the device should be returned to Reconnect.