Reconnect Manager

Reconnect Manager can be accessed on a Mac, Windows, Android, or iOS system capable of running any of the following browsers:

  • Chrome 57

  • Firefox 52

  • Safari 10.1

  • iOS Safari for iOS 10

  • Internet Explorer 11

  • Edge 16

Reconnect Community

The Reconnect Community app requires that a device have certain functionality in order for the app to work properly and efficiently. Fortunately, most newer models meet these requirements.

Device and Operating System

Devices must meet the following requirements:

  • iOS: iPhone 5S or later, running iOS 11 or later

  • Android: Android 6.0 or later, front-facing camera

GPS enabled

The device must have a GPS enabled chip for our location tracking and location verification functionality.

Bluetooth

The device must have Bluetooth capability. BLE or Bluetooth Low Energy is the most ideal version of Bluetooth.

Front Facing Camera

The device must have a front facing camera. The front facing camera will be used for photo verification of the client for check-ins and facial recognition.

Video Chat

To utilize video chat, participants must be using a device that meets the above requirements, as well as having Android 8 or higher if using an Android device.

Battery

The battery should be able to support daily use with the app running in the background at all time. In situations where a ReconnectBand is being used, the battery should also be able to supply enough energy for the Bluetooth to be on at all times.

Many devices use battery optimization meant to preserve the life of the battery by turning off apps that are not actively being used. This has specific impacts to Reconnect Community, which remains running in the background when participants do not have the app open. Allowing battery optimization on a device may cause connectivity issues, lapses in notifications, and violations.

Top Compatible Phones for Reconnect Community

iPhone

  • iPhone 7 & 7 Plus

  • iPhone 8 & 8 Plus

  • Phone XS & XR

  • iPhone 11 and 12

Samsung

  • Samsung Galaxy Models

  • Samsung Galaxy Note Models

  • SM-A102U

  • SM-A205U

  • SM-S102DL

  • SM-S767VL

  • SM-G960U

  • SM-S367VL

  • SM-J260T1

  • SM-S111DL

  • SM-A115U

  • SM-G965U

  • SM-G970U

  • SM-G973U

  • SM-G950U

  • SM-G975U

  • SM-N960U

Motorola

  • Moto e5 play

  • Moto e6

  • Moto e6 (XT2005DL)

  • Moto g(7) play

  • Moto g(7) power

LG

  • LG Stylo Series

  • LG G/V Series

  • LM-Q720

  • LM-X420

  • LM-Q730

  • LM-X220

  • LM-Q710(FGN)

  • LM-K500

  • LM-X320

Pixel

  • Pixel 2 & 2 XL

  • Pixel 3 & 3 XL

  • Pixel 3a & 3a XL

  • Pixel 4 & 4 XL

  • Pixel 4a & 4a

  • Pixel 5

Note: The TMobile REVVL model devices are not considered compatible with Reconnect Community, as clients using these devices consistently experience issues with app notifications. Reconnect suggests that clients who need to receive app notifications do not use these devices.

Reconnect Band

The Reconnect Band can pair with devices that meet the following criteria:

iPhone

  • iPhone 6 or later, running iOS 11 or later

Android

  • Android 6.0 or later

  • Bluetooth 4.0 or later

  • Front-facing camera

  • GPS

  • NFC (Most devices released since 2015 meet these requirements)

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