Reconnect Manager can be accessed on a Mac, Windows, Android, or iOS system capable of running any of the following browsers:
iOS Safari for iOS 10
Internet Explorer 11
The Reconnect Community app requires that a device have certain functionality in order for the app to work properly and efficiently. Fortunately, most newer models meet these requirements.
Device and Operating System
Devices must meet the following requirements:
iOS: iPhone 5S or later, running iOS 11 or later
Android: Android 6.0 or later, front-facing camera
The device must have a GPS enabled chip for our location tracking and location verification functionality.
The device must have Bluetooth capability. BLE or Bluetooth Low Energy is the most ideal version of Bluetooth.
Front Facing Camera
The device must have a front facing camera. The front facing camera will be used for photo verification of the client for check-ins and facial recognition.
To utilize video chat, participants must be using a device that meets the above requirements, as well as having Android 8 or higher if using an Android device.
The battery should be able to support daily use with the app running in the background at all time. In situations where a ReconnectBand is being used, the battery should also be able to supply enough energy for the Bluetooth to be on at all times.
Many devices use battery optimization meant to preserve the life of the battery by turning off apps that are not actively being used. This has specific impacts to Reconnect Community, which remains running in the background when participants do not have the app open. Allowing battery optimization on a device may cause connectivity issues, lapses in notifications, and violations.
Top Compatible Phones for Reconnect Community
iPhone 7 & 7 Plus
iPhone 8 & 8 Plus
Phone XS & XR
iPhone 11 and 12
Samsung Galaxy Models
Samsung Galaxy Note Models
Moto e5 play
Moto e6 (XT2005DL)
Moto g(7) play
Moto g(7) power
LG Stylo Series
LG G/V Series
Pixel 2 & 2 XL
Pixel 3 & 3 XL
Pixel 3a & 3a XL
Pixel 4 & 4 XL
Pixel 4a & 4a
Note: The TMobile REVVL model devices are not considered compatible with Reconnect Community, as clients using these devices consistently experience issues with app notifications. Reconnect suggests that clients who need to receive app notifications do not use these devices.
The Reconnect Band can pair with devices that meet the following criteria:
iPhone 6 or later, running iOS 11 or later
Android 6.0 or later
Bluetooth 4.0 or later
NFC (Most devices released since 2015 meet these requirements)