Pausing Plans

  • Please contact Reconnect to pause phones when not in use.
  • Pausing is subject to plan renewal cycles. For example, if the plan renews on the 1st of the month and you submit the request on the 2nd, the plan will remain active until the 1st of the following month.

Unpausing Plans

  • If you requested phones to be paused, please contact Reconnect to re-activate the device.
  • Please plan on placing the request 2-3 days in advance.
  • If available, you should connect the device to WiFi so apps will update.
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