There will be two ways that your participants can access the payment portal so they're successfully able to pay for their subscriptions. Reconnect offers the ability for the participant for their program through the Reconnect Community app on their phone or through a website.

How It Works

Reconnect's subscription service allows participants to make payments directly for all or part of the Reconnect features. When a participant is assigned a subscription, they will be able to enter their payment information through an online portal or through the Reconnect Community app. They will then be billed monthly for the entirety of their subscription.

What To Expect

After being assigned a subscription, participants will receive an email with a link to the online payment portal. Payment information can be entered via that link, or through the app. Payment receipts will be emailed after each automatic monthly payment.

How To Pay

Credit card information is required to make payments. Prepaid cards are also accepted.

To enter payment information online:

  1. Go to payments.reconnectcommunity.com
  2. Log in with your username and PIN. This is the same information you use to log into the Reconnect Community app.
  3. Review the Order Details. If you believe the information is incorrect, reach out to your case manager.
  4. Scroll to the Payment section.
  5. You must tick the box allowing Reconnect to charge your card monthly until the end of your program.
  6. Enter your card information and select Pay Now.
  7. If you have an email address in your Reconnect profile you will receive a payment receipt.

To enter payment information in the Reconnect Community app:

  1. Select the icon in the top right to open the My Account page.
  2. Select the three dots in the top right to open the My Profile page.
  3. Select Self Pay.
  4. Log into the payment portal with your username and PIN. This is the same information you use to log into the Reconnect Community app.
  5. Review the Order Details. If you believe the information is incorrect, reach out to your case manager.
  6. Scroll to the Payment section.
  7. You must tick the box allowing Reconnect to charge your card monthly until the end of your program.
  8. Enter your card information and select Pay Now.
  9. If you have an email address in your Reconnect profile you will receive a payment receipt.
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