Face Recognition and Liveness Detection

To view a client's face recognition settings, go to

Clients > Client Name > Baseline Images.

Baseline Images

  • Clients can now set baseline images in the Reconnect Community app.
  • These images are used to ensure the face checking-in belongs to the client.
  • To set baseline images, clients must open the app > Select the Account icon > Select Baseline Image Capture.
  • The app will guide the client through taking 5 photos of themselves at different angles.
  • There is a 95% match accuracy threshold. Below 95%, a violation is created.

Managing Baseline Images

  • Access Face Recognition settings, go to Clients > Client Name > Baseline Images.
  • Baseline Images may be approved here.
  • Select Baseline Images may be cleared or entire collections may be cleared also.
  • If an image is removed the collections will be deactivated until collection criteria are met and approved once again.

Violations

Facial Mismatch: Client checked in with a face not matching theirs.

  • Excusing a Facial Mismatch violation adds the image to the collection of images used to verify the client's identity.

Low Authenticity Score: Client checked in with a mask, photo or video and not their real face.

  • Detects if the photo is of a real person, not a picture of a picture or video.
Did this answer your question?