How Do We Change Our Billing Contact?

Email informing us of the change so we can update our invoicing system.

Which Clients Count as Billable?

Any clients with an Active status are considered billable unless the client is one of your three allowed test clients and is named according to the convention outlined in the Add or Edit a Client Profile article.

Note: An active client status is different than an active app status. A client can be active without having an active app connection, and they would still be considered billable.

When Are Invoices Sent?

Invoices are sent on the first of the month for the previous month's usage.

We Want To Pay Our Invoice With a Check. Who Do We Make It Out To?

Checks should be made out to Reconnect, Inc.

I Did Not Find The Answer To My Question Here.

If you have additional questions please feel free to reach out via the support chat, email, or call 800-614-6758 x4.

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