Troubleshooting Steps

  • Confirm participants are calling the correct number and entering the correct PIN.
  • Try the check-in phone number yourself to confirm it's working. While we rarely, if ever, see outages to our lines, it's best to check.
  • Ask participants to use our mobile app, Reconnect Community, instead.
  • If both cellular and data outages are happening in your area, using Reconnect Community on WiFi is another option.
  • Have participants try a different phone, especially from a different cellular provider or landline.

Identifying Outages

Call-based check-ins can experience issues if there are outages from cellular providers in your area. Few providers post their outage information, but there are third parties that offer user-supplied information. Below are links to some of these resources from top cellular providers.

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