Note: This article is designed to help program participants using the Reconnect Community app. This information can also be found on the participant support site - reconnectcommunity.com.
Depending on your program, you may be asked to make payments for Reconnect service. Payments can be made through the Reconnect Community app or via the online payment portal.
How to Pay
To enter payment information online:
Log in with your username and PIN. This is the same information you use to log into the Reconnect Community app.
Review the Order Details. If you believe the information is incorrect, reach out to your case manager.
Scroll to the Payment section.
You must tick the box allowing Reconnect to charge your card monthly until the end of your program.
Enter your card information and select Pay Now.
If you have an email address in your Reconnect profile you will receive a payment receipt.
To enter payment information in the Reconnect Community app:
Select the icon in the top right to open the My Account page.
Select the three dots in the top right to open the My Profile page.
Select Self Pay.
Log into the payment portal with your username and PIN. This is the same information you use to log into the Reconnect Community app.
Review the Order Details. If you believe the information is incorrect, reach out to your case manager.
Scroll to the Payment section.
You must tick the box allowing Reconnect to charge your card monthly until the end of your program.
Enter your card information and select Pay Now.
If you have an email address in your Reconnect profile you will receive a payment receipt.
